Jobdeck — terms of service

1. Who you are contracting with

Jobdeck is operated by the company named in our legal notice, at the address given there. In these terms, "we", "us" and "our" mean that company, and "you" means the person or organisation that opens an account.

These terms, together with the Refund and Cancellation Policy and the Acceptable Use Policy, are the whole agreement between us about the service. Nothing said in a sales conversation, an email or a support ticket changes them unless we confirm it in writing and identify what it changes.

2. What the service is

Jobdeck is job and task management software for trades and services businesses. We provide it over the internet as a subscription. We do not provide the work your business does, we do not supervise it, and we are not a party to any contract between you and your own customers.

Some parts of the service produce documents — quotes, invoices, time records, structured e-invoices. Those documents are produced from what you enter. We do not check them for legal or tax correctness and we are not your accountant, your lawyer or your tax adviser. Where the service applies a rule — a VAT treatment, a retention period, a mandate date — it does so from published sources and we take care to keep it current, but the responsibility for what you issue to your own customers remains yours.

3. Your account

You must give accurate registration details and keep them current. You are responsible for everything done through your account, including by people you invite to it.

You must keep your credentials to yourself. If you believe somebody else has access to your account, tell us and change your password immediately. Actions that change how an account is secured, or that cannot be undone, require you to confirm your password again even while signed in.

We may suspend an account, or an individual user, where we reasonably believe it is being used in breach of the Acceptable Use Policy, where payment has failed and remains unpaid after the notices described in the Refund and Cancellation Policy, or where we are required to by law. Except where the law requires otherwise, or where delay would cause harm, we will tell you before we suspend and give you a reasonable opportunity to put it right.

4. Seats, plans and what a plan includes

Your plan sets what is available to your workspace. Editor seats are counted and charged; seats limited to logging time, commenting or viewing are not. Adding an editor seat mid-term is charged pro rata from the day it is added.

What each plan includes is shown on the pricing page and is what governs. If a feature described there is not actually available to you on the plan you pay for, that is our error, and telling us is enough — you do not have to prove loss.

5. Your content, and who owns it

Everything you put into Jobdeck — jobs, clients, photographs, quotes, notes, time records — remains yours. We claim no ownership of it and we do not sell it, rent it, or use it to train models.

You grant us only the permission we need to run the service for you: to store your content, transmit it, back it up, display it to the people you have given access, and produce the documents you ask for. That permission ends when the content is deleted or the account is closed, except for backups still inside their retention window and records we are required to keep.

You are responsible for having the right to put content into the service, and for the lawful basis on which you hold personal data about your own customers and staff. Where we process that data on your behalf we do so as your processor, under the data processing terms that form part of this agreement.

6. Availability, and what we do not promise

We aim to keep the service available and we publish what we know about its availability on our status page. We do not promise uninterrupted service on any plan that does not include a written service level, and none of the standard plans does.

Planned maintenance is announced in advance where we can. Unplanned interruptions are announced on the status page as we learn of them. The status page reports what our own monitoring can see and says so; it is not a guarantee and it is not a substitute for telling us that something is wrong.

7. Changes to the service and to these terms

We develop the service continuously and features change. We will not remove a feature that is material to your use of the service, on a plan you are paying for, without at least 30 days' notice by email.

If we change these terms, the Refund and Cancellation Policy or the Acceptable Use Policy in a way that is to your disadvantage, we will tell you at least 30 days before the change takes effect. You may end the subscription before the change takes effect and we will refund the unused part of what you have paid. Continuing to use the service after the change takes effect means you accept it.

Changes required by law, or that only correct an error or add something without taking anything away, may take effect sooner.

Every version of these documents is kept. The version you accepted is recorded against your order with a checksum of the exact text, and we can produce it. If you want a copy of what you agreed to on the day you agreed to it, ask.

8. Fees, and what happens if payment fails

Prices are shown on the pricing page and in the checkout before you commit. The price shown at checkout, in your currency, including or excluding VAT as stated, is the price that applies.

Subscriptions renew automatically for the same term unless cancelled. We tell you before each renewal of an annual or multi-year term. What happens when a payment fails — the attempts, the notices, and when access is restricted — is set out in the Refund and Cancellation Policy.

9. Our liability to you

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer, nothing in these terms affects your statutory rights.

Subject to that, our total liability to you arising out of or in connection with this agreement, in any twelve-month period, is limited to the fees you paid us for the service in that period. We are not liable for loss of profit, loss of business, loss of goodwill or loss of anticipated savings.

We are not liable for loss of your content where you have deleted it yourself, or where it is lost after the retention periods described in the Refund and Cancellation Policy have expired. We take backups and we verify that they restore; you should still keep your own copies of anything you cannot afford to lose, and the export tools exist so that you can.

10. Ending the agreement

You may cancel at any time, without giving a reason, through the cancellation route on our site — which needs no sign-in and is directly accessible. What you are refunded, and when access ends, is set out in the Refund and Cancellation Policy.

We may end this agreement on 30 days' notice, or immediately if you are in material breach of it and have not put the breach right within 14 days of being asked to. If we end it for any reason other than your material breach, we refund the unused part of what you have paid.

After the agreement ends you can export your data for 30 days. After that we delete it, subject to the retention periods described in the Refund and Cancellation Policy and to records we are required by law to keep — invoices, for example, which tax law requires us to retain for years after the relationship has ended.

11. Complaints, law and disputes

If something is wrong, tell us. Our contact details are in the legal notice. A complaint about how we handle personal data has its own route and its own statutory clock, described on the data complaint page.

If you are a consumer, this agreement is governed by the law of the country you live in and you may bring proceedings in your local courts. If you are a business, this agreement is governed by the law stated in our legal notice, and the courts named there have exclusive jurisdiction.

If a court finds any part of these terms unenforceable, the rest continues to apply.