Jobdeck — refund and cancellation policy

What this policy covers

This policy explains three separate things that are often confused: your statutory right to cancel a distance contract, your ordinary right to end a subscription, and what happens when a payment fails. They have different rules and different deadlines, so they are set out separately.

It forms part of our terms of service.

1. If you are a consumer: the 14-day right to withdraw

If you bought as a consumer rather than for a business, you have 14 days from the day the contract is concluded to withdraw from it, without giving any reason. This is a statutory right and nothing here reduces it.

To withdraw, tell us clearly. You can use the cancellation form on our site, which needs no sign-in, or write to the address in our legal notice. You do not have to use our form and you do not have to give a reason.

If you asked us to start immediately. The service begins as soon as you sign up, which means it begins inside the withdrawal period. Because of that we ask you, at checkout, to expressly request that we begin — and we record that request. If you then withdraw within the 14 days, you pay a proportionate amount for the period you actually had access, calculated from the total price against the term you bought. You do not pay for the rest.

That request is not a waiver of your right to withdraw. It changes only what you pay for the days you used.

Refunds. We refund within 14 days of being told you are withdrawing, using the same means of payment you used, unless you agree otherwise. We do not charge a fee for refunding.

2. If you are a business

The statutory withdrawal right above applies to consumers. If you bought for the purposes of your business it does not apply, and this section governs instead.

You may cancel at any time. Cancellation takes effect at the end of the term you have paid for, and we do not refund the unused part of a term that you chose to end early. You keep access until the end of that term.

The exception is where we are at fault: if we end the agreement for any reason other than your material breach, or if we change the terms to your disadvantage and you leave before the change takes effect, we refund the unused part.

3. Ending a subscription, either way

Cancelling is always possible without signing in, through the cancellation route on our site. It is permanently available and directly accessible, because it has to be.

• Monthly subscriptions end at the end of the current month. You keep access until then.
• Annual and multi-year subscriptions end at the end of the current term. We notify you

before each renewal so that a renewal never arrives unannounced.

• Seats removed mid-term stop being charged at the next renewal. We do not refund part of

a seat's term.

We will not offer you a discount to stay, ask you to reconsider, or route you through a survey when you cancel. On a German contract that would be unlawful; everywhere else it is simply not something we want to do.

4. When a payment fails

A failed payment is usually a card that has expired, and we treat it that way.

1. We attempt the payment again over the following days, and we tell you each time it fails.
2. After the attempts are exhausted, the workspace becomes read-only. You can still see

everything, export everything, and pay the outstanding amount to restore it. Nothing is deleted.

1. If it remains unpaid, the subscription ends and the retention periods in section 5 begin.

At no point in that sequence do we delete your data because of an unpaid invoice.

5. What happens to your data

• While the account is open, your data stays until you delete it.
• After cancellation, you can sign in and export for 30 days. The export includes

everything, including the fields your workspace defined for itself.

• After 30 days, we delete the workspace. Backups containing it age out of their own

retention window after that, and we do not restore a deleted workspace from a backup.

• Records we must keep are kept regardless: invoices and the tax records behind them,

which we are required to retain for years, and the consent records that show what you agreed to and when.

You do not have to wait until you cancel to take a copy. The export is available at any time, on every plan, and it is a complete copy rather than a summary.

6. Price changes

We tell you at least 30 days before a price change affects you, by email, stating the old price, the new price and the date. If you do not want to continue at the new price, cancel before it takes effect and you pay nothing extra.

A price agreed for a fixed multi-year term does not change during that term. Storage, automation overage and AI credits are charged at the rates current when they are used, and that is stated at the point you agree the term rather than only here.

7. If you disagree with a charge

Tell us before you ask your bank. A chargeback costs us a fee and takes weeks; an email is usually resolved the same day, and if we have charged you something you did not agree to we refund it without argument.

Our contact details are in the legal notice.